Registration/Login

 I already subscribe to JLC. How do I get online access to subscriber-only content?
This is currently a two-step process:
Step 1: Go to www.jlconline.com/cs and enter your subscription account number (found on your mailing label) or your email address and zip code. When your subscription information is displayed, verify or add your email address to your account. Be sure to enter the same email address that is in your JLC subscription account.
Step 2: Then go to www.jlconline.com/register to create your online account and get access to our premium subscriber-only content. Be sure to enter the same email address that is in your JLC subscription account.
 Why do I need a JLC Online registration?
You need to register with JLC Online in order to fully access all of the features and benefits of our website, including free JLC articles, and to participate in our Forums.
 What is the difference between registering for JLC Online and subscribing to JLC?
Your JLC Online registration gives you full access to all the free features and benefits of our website. A subscription to JLC magazine gives you access to the premium subscriber-only content on the website, as well as the monthly edition of JLC in either print or digital format. Note: we recommend that you use the same email address and password when registering for JLC Online and subscribing to JLC.
 I'm a JLC subscriber and was able to access premium paid articles before, but now I can't.
First, make sure you're logged in to your JLC online account. If you're logged in but still can't access any premium articles, try clearing out your cookies for JLC Online. If this doesn't work, send an email to jlchelp@hanleywood.com and include your name, address, and subscription account number. We'll research your account and reply with further instructions.
 How do I register?
It's easy to register! Simply click here.
 How do I log in?
Once you have registered, you are automatically logged-in. If you log-out for any reason, you can click here to log back in.
 I get an error message when I try to reset my password.
If you get an error message when you try to reset your password, try the following: Go to the JLC home page by clicking on the JLC logo in the top-left corner of the screen and then click the login button in the top-right corner. Then click the "Forgot Password" link and try again.
 What is "social sign-on"?
Social sign-on enables you use the same email address and password you use with Facebook and Twitter with JLC Online as well. It's a quick, easy, and convenient way to keep track of your username and password!
 What is a nickname, and why do I need one?
Our website requires everyone to have a name or ID when posting comments on our Forums. To protect your privacy, we recommend that you pick a name that doesn't reveal any personal information.
 When I try to register, I get a message that my email address is already in use. What should I do?
It's possible you're already registered with JLC Online with the email address you're trying to use. In that case, first try to login with that email address. If that is unsuccessful, click on the "Forgot your password?" link on the login page. We'll send you an email with instructions for resetting your password. Otherwise, send an email to jlchelp@hanleywood.com with your name, address, and email address, describing what you have tried so far so we can contact you with further instructions.
 I did not receive my confirmation email. What do I do?
Verify the email address you used with your registration, and check your email spam folder associated with that email address.
 Does my JLC Online registration include a subscription to JLC?
Unfortunately, no. Your JLC Online registration gives you full access to all the free features and benefits of our website. A subscription to JLC magazine gives you additional access to the premium subscriber-only content on the website, as well as the monthly edition of JLC in either print or digital format.

My JLC Online Account

 I'm a JLC subscriber and was able to access premium paid articles before, but now I can't.
First, make sure you're logged in to your JLC online account. If you're logged in but still can't access any premium articles, try clearing out your cookies for JLC Online. If this doesn't work, send an email to jlchelp@hanleywood.com and include your name, address, and subscription account number. We'll research your account and reply with further instructions.
 How do I change my JLC Online password?
To change your password, log in to your My Account page at www.jlconline.com/People/Edit/MyAccount.aspx
 How do I change my email address?
Once you have registered for JLC Online, it is not possible change the email address associated with your account. Instead, we recommend that you create a new account with your preferred email address.
 What is the difference between registering at JLC Online and subscribing to JLC?
Your JLC Online registration gives you full access to all the free features and benefits of our website. A subscription to JLC magazine gives you additional access to the premium subscriber-only content on the website as well as the monthly edition of JLC in either print or digital format. Note: we recommend that you use the same email address and password when registering for JLC Online and subscribing to JLC.
 Can I post/share a JLC article on my website or social media page?
We encourage you to post links to information found on our website. However, all JLC content is legally protected by copyright and cannot be shared or re-posted without written permission from Hanley Wood LLC.
 Why can't I view the full article I want to read?
Select JLC premium content is only available to JLC magazine subscribers. Click here to subscribe and get full access to all JLC content.

JLC Magazine Subscription

 I already subscribe to JLC. How do I get online access to subscriber-only content?
This is currently a two-step process:
Step 1: Go to www.jlconline.com/cs and enter your subscription account number (found on your mailing label) or your email address and zip code. When your subscription information is displayed, verify or add your email address to your account.
Step 2: Then go to www.jlconline.com/register to create your online account and get access to our premium subscriber-only content. Be sure to enter the same email address that is in your JLC subscription account.
 What is the difference between registering at JLC Online and subscribing to JLC?
Your JLC Online registration gives you full access to all the free features and benefits of our website. A subscription to JLC magazine gives you additional access to the premium subscriber-only content on the website as well as the monthly edition of JLC in either print or digital format. Note: we recommend that you use the same email address and password when registering for JLC Online and subscribing to JLC.
 How do I subscribe to JLC?
You can subscribe to JLC at www.jlconline.com/subscribe
 How do I renew, pay for, or cancel my JLC subscription?
Visit our subscription Customer Care Center at www.jlconline.com/cs.
 How do I change my subscription mailing address?
Visit our subscription Customer Care Center at www.jlconline.com/cs.
 What are JLC magazine format options?
JLC magazine is now available in both print and digital versions. The digital version is an exact copy of the print edition and is delivered to you monthly via email.
 Is there an iPad or Android version of JLC?
We are continuing to work on iPad and Android versions of JLC but have not yet established a release date.
 Do I need to register with JLC Online in order to subscribe to JLC magazine?
No, it's not necessary. But if you don't register with JLC Online, you'll miss out on many of the valuable features of our website, including participation in our Forums and access to premium online content.
 If I subscribe to JLC magazine, can I register with JLC Online at a later date?
Yes, you can! Simply click here to register with JLC Online and link your account to your magazine subscription. Note: we recommend that you use the same email address and password when registering for JLC Online and subscribing to JLC.

JLC Forums

 I'm a past Forums member – How do I log in?
Your email address – instead of your Forums user name – is now required to log in. If you are not sure what email address is associated with your Forums account, send an email to jlchelp@hanleywood.com. Be sure to include your name, address, and Forums username in your message.
 Can I view the JLC Forums without registering?
Yes, you can access all our Forums without registering, but you will need to register if you wish to post a question or comment.
 How do I change my email address?
Once you have registered for the JLC Forums, it is not possible change the email address associated with your account. Instead, we recommend that you create a new account with your preferred email address.
 Can I post a comment in the Forums without registering?
No, you must register with JLC Online in order to actively participate in our Forums.
 What is a nickname, and why do I need one?
Our software requires everyone to have a name or ID when posting comments on our Forums. To protect your privacy, we recommend that you pick a name that doesn't reveal any personal information.
 What is "social sign-on"?
Social sign-on enables you use the same email address and password you use with Facebook and Twitter with JLC Online as well. It's a quick, easy, and convenient way to keep track of your username and password!

JLC Archive

 What happened to the JLC Archive?
Previously, the JLC Archive was a standalone resource that was available for purchase either as an online membership or on a DVD. With the introduction of the new JLC Online in August 2012, much of our archived content became available for free to everyone who visits our website, while select premium content is only available to JLC magazine subscribers. As a result of these changes, an online JLC Archive membership is no longer necessary – it's fully available in its entirety to JLC magazine subscribers.
 What is the JLC Archive on DVD?
We are continuing to offer all issues of JLC since 1986 on a convenient DVD disk. It's compact, portable, and easy to use. Plus there's no longer any need to save your save your backissues of JLC – they're all available on the DVD! Click here to order.
 I used to have a JLC Archive membership – what happened to it?
Because online access to JLC content is now available for free to JLC magazine subscribers, all online JLC Archive memberships have been converted to magazine subscriptions. This will ensure your continued access to all JLC content for the remaining term of your membership. Specifically, if you already have a JLC subscription, we extended it by the number of months that remained on your Archive membership. If you were not a JLC subscriber, we created a new subscription for you that will run for the number of months that remained on your online membership. Login to JLC Online with your email address and password to access all JLC content that's available to you. Note -- your password is case sensitive. If your login is unsuccessful, try entering your password in all CAPITAL letters.
 How do I get full access the JLC online Archive?
JLC magazine subscribers enjoy total online access to everything published in JLC since 1986 on our website, including select premium content. Click here to subscribe to JLC and get full access.

JLC Update e-Newsletter

 What is JLC Update?
JLC Update is a free weekly email newsletter from the editors at JLC. It delivers late-breaking news and information in between issues of JLC.
 How do I subscribe to JLC Update?
Click here to subscribe for free.
 How do I unsubscribe from JLC Update?
Click here to manage your JLC Update account.

Privacy

 What is your privacy policy?
JLC and our parent company Hanley Wood fully respect your privacy. You can review our privacy policy here: http://hanleywood.com/default.aspx?page=privacy.
 Can I access the JLC website without giving you my email address?
Yes, you can explore the JLC website without registering. However, you do have to register in order to view JLC magazine content and post comments and questions in the JLC Forums.
 How do I ask you to not share my email address?
We will never share your email address with any third party. Every email we send you has an unsubscribe link that you can click to instruct us to stop sending you email communications.
 How do I ask you to not share my mailing address?
Send an email to jlc@cdsfulfillment.com and ask to be placed on our Do Not Mail List. Be sure to include your name, mailing address, and JLC subscription account number (found on your magazine mailing label) in your message.

Contact Us

We want to hear from you!

JLC's office is located at 186 Allen Brook Lane, Williston, VT 05495. Our phone number is 802.879.3335

The address of our corporate headquarters is: Hanley Wood LLC, One Thomas Circle NW, Suite 600, Washington, DC 20005. Phone: 202.452.0800

You can email the JLC editorial staff at: jlc-editorial@hanleywood.com. Please understand that our editors may not be able to reply with a detailed response to specific questions or issues.

You can email JLC customer service at jlchelp@hanleywood.com