Winter 2005
by Jim Gialamas
Robert Criner, president of Criner Construction Co. in Yorktown, Va., had been in the residential remodeling business for more than 25 years when Hurricane Isabel hit in 2003 and brought everything to a thudding halt. He offers a few insights for coastal contractors on how to manage client relationships and carry out business in the aftermath of a devastating hurricane.
First 100 Words:
Interview: Storm Rapport After a hurricane upends the community and your company, client relationships assume entirely new meanings Jim Gialamas Robert Criner, president of Criner Construction Co. in Yorktown, Va., has been in the business of residential remodeling for 27 years. With a full-time staff of nine, many of whom are longtime employees, his company operates on a volume of just under a million dollars per year in a territory spread among the communities of Newport News, Hampton, Poquoson, Yorktown, James City County, and the "Colonial Triangle" of Williamsburg, Yorktown, and Jamestown. With plenty of summer recreation around Virginia Beach
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